ServiceNow

What it covers

ITSM: change approvals and incident tracking via the Table API.

Credential to create

A dedicated ServiceNow integration user (Basic auth)

Permissions to grant

• Read on change_request
• Read on incident

Setup steps

1. In ServiceNow (User Administration > Users), create a dedicated integration user, e.g. svc.joopler.
2. Grant it read access to the change_request and incident tables (a read-only role scoped to those two tables, rather than full itil).
3. Enter your instance URL (https://your-instance.service-now.com) and the user and password.

Notes and gotchas

• Use a service account with a non-expiring password and mark it exempt from MFA, or scheduled runs will be blocked.
• A table the user cannot read fails the control, so grant read before enabling.