Support
Open a support request and track it, right inside Joopler.
You can reach the Joopler team without leaving the app. Open a request on the Support page and it goes straight to us; we reply by email and in the app.
Open a request
On the Support page, fill in:
- Category - question, bug, billing, feature request, or other.
- Subject - a short summary.
- Description - what is happening, what you expected, and any steps to reproduce. Including a control key or the page you were on helps us help you faster.
Submit, and your request is created immediately and notified to the Joopler team.
Track your requests
Your requests are listed on the same page, with a count of how many are still open. Each one shows its subject, category, and current status:
- Open - received, not yet picked up.
- In progress - the team is working on it.
- Resolved - answered or fixed.
- Closed - no longer active.
When Joopler replies, the reply appears on the request in the app alongside its original description, and you are notified by email.
Who can see requests
Anyone on your team who is signed in can open a request, and your organization's requests are visible to your team so nothing gets asked twice. Requests are never visible to other companies.